Contacting me in Kenya

Dear Friends and Family,

I received the following letter from the PC office and share it with you so you will know how to contact me and what to expect in the way of communication.

Greetings from the Kenya Desk in Washington, D.C. It is with great pleasure that we welcome your family member or friend to the Peace Corps. During the past year we have received many requests regarding travel plans, relaying messages and mail, etc. We would like to offer you advice and assistance in advance by providing specific examples of situations and how we suggest they be handled.

Irregular Communication
The mail service in Kenya is not as efficient as the U.S. Postal Service. Thus, it is important to be patient. It can take three to four weeks for mail coming from Kenya to arrive in the United States via the Kenyan postal system. From a Volunteer's post, mail might take 1-2 months to reach the United States. Sometimes mail is hand carried to the States by a traveler and then mailed through the US postal system. This leg of the trip can take another several weeks, as it is also dependent on the frequency of travelers to the U.S.

We suggest that in your first letters, you ask your Volunteer to give an estimate of how long it takes for him/her to receive your letters and then try to establish a predictable pattern of how often you will write to each other. Volunteers have had good success in receiving their mail in this form. Also, try numbering your letters so that the Volunteer knows if he/she has missed one. Postcards should be sent in envelopes--otherwise they may be found on the wall of the local post office!

Volunteers often enjoy telling their "war" stories when they write home. Letters might describe recent illnesses, lack of good food, isolation, etc. While the subject matter is good reading material, it is often misinterpreted on the home front. Please do not assume that if your Volunteer has been ill that he or she has been unattended. Peace Corps has a doctor and two physician's assistants on staff in Nairobi. Through regular contact, they monitor the health of the Volunteers. In the event of a serious illness, the Volunteer comes to Nairobi and is cared for by our medical staff. If the Volunteer requires medical care that is not available in Kenya, he/she will be medically evacuated to South Africa or the United States, depending on the medical care required. Fortunately, these are rare circumstances.

If, for some reason, your communication pattern is broken and you do not hear from your Volunteer for three months, you should contact the Office of Special Services (OSS) at Peace Corps Washington at 1-800-424-8580, extension 1470. OSS will then contact the Peace Corps Director and ask her/him to check up on the Volunteer. Also, in the case of an emergency at home (death in the family, sudden illness, etc.), please do not hesitate to call OSS or our weekend and off hours Duty Officer (202) 638-2574 immediately so that the Volunteer will be informed as soon as possible.

Telephone Calls
The telephone system in Kenya is relatively good. Service to the United States is somewhat reliable, phones exist in most larger towns and Volunteers can often plan to be at a phone on a certain date to receive calls from home. This usually works, but there are also innumerable factors that can make the best-laid plans fall apart. (I plan on having a cell phone if possible, so this should be easier!)

The Kenya Desk communicates to the Peace Corps office in Nairobi daily. However, these calls are reserved for business only and we cannot relay personal messages over the phone. All communication between family members, friends and the Volunteer must be done via international mail.

Sending mail during Pre Service Training (PST)

Your name, Peace Corps Trainee
P.O. Box 30518
Nairobi, Kenya


Sending packages
Volunteers like to send and receive care packages through the mail. Unfortunately, sending packages can be a frustrating experience for all involved due to the possible theft and heavy customs taxes. You may want to try to send inexpensive items through the mail, but there is no guarantee that these items will arrive. We do not recommend that costly items be sent through the mail. Even though Volunteers choose to get local post office boxes, you may use the following address to send letters to your family member at any time during his or her service:

John Doe, PCV
U.S. Peace Corps
P.O. Box 30518
Village Market, 00621
Nairobi, Kenya

We recommend that packages be sent in padded envelopes if possible, as boxes tend to be taxed more frequently. Custom fees can be quite expensive. For lightweight but important items several services, such as DHL, FedEx, TNT, and UPS operate in Kenya. These services however, are very expensive, and can cost as much as $70 for a letter. If you do choose to send items through them, you must address the package to the Country Director, c/o Peace Corps, Nairobi, Kenya. (The street address of the Peace Corps office in Nairobi is: Grivellia Groove, Westlands, Nairobi, Kenya). If you send the item to the Country Director, no liability can be assumed.

We hope this information is helpful to you during the time your Volunteer is serving as a Peace Corps Volunteer in Kenya. We understand how frustrating communication difficulties can be overseas and we appreciate your using this information as a guide. Please feel free to contact us at the Kenya Desk in Washington, D.C. if you have any further questions. Our phone number is 1-800-424-8580, ext. 2324/2323 or locally, 202-692-2324/202-692-2323.